Contact
Need help with token generation, channel admin setup, connecting your own bot, or understanding how the single-use command system works? Reach the team through the channels below. For product bugs, include your browser name and version, a short description of the step that failed (sign-in, token write, bot reject), and whether you used Public Group mode or Inbox mode. Screenshots help when the issue is visual.
Direct lines
- WhatsApp: +91 98329 62298
- Instagram: @pookie_avik_01
- Self-host portal: spider-md.zone.id
What to include in support messages
Clear reports get faster replies. Describe the exact step that failed: Google sign-in popup blocked, token generation toast error, command rejected by the bot, or statistics panel not updating. Mention whether you were signed in, which browser and device you used, and whether you tried the public group path or the direct inbox path. Never send passwords, full Firebase private keys, or session folders in public groups or open chats.
If the bot rejected a command, paste the exact command text (you can redact the channel link if you prefer) and note whether the token had already been used once. Tokens are single-use by design; a second send of the same token will always fail even if the first upload succeeded.
Self-host and Connect Own Bot questions
Questions about running the bot on your own WhatsApp number should go through the spider-md portal documentation first. The website only issues tokens; it does not host or control your private server or session. If the portal is unclear on a specific step, message WhatsApp with the step number and the error text you see. Keep session credentials private.
Partnerships and collaboration
Channel networks, media editors, and growth teams interested in branded tooling or co-authored guides can send a short collaboration note via WhatsApp. Include what you want to build or publish, the size of the audience you reach, and whether the work is one-off or ongoing. Educational content about WhatsApp Channel operations is also welcome on the Articles page when it is original and practical.
Sponsorship or paid placement requests are reviewed only when they do not conflict with the product’s focus on verified uploads and channel safety. Spammy growth tactics, bought-follower schemes, and bulk unsolicited invite tools are outside the scope of collaboration.
Response expectations
Support is handled by a small independent team. Most clear technical questions receive a reply within one to two days. Complex self-host or multi-admin setup questions may take longer. Feature requests are logged and prioritised against reliability and security first; not every idea will ship, and that is intentional to keep the tool focused.